Freshworks
Freshworks
Software that’s ready to go, easy to setup and use, and requires minimal customization.
Freshworks Inc. is the parent company behind the suite of cloud-based business software products including Freshdesk, flagship product and customer support software, plus Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat and Freshmarketer.
Why Trustpilot & Freshworks?
The Freshworks and Trustpilot partnership allows companies to put reviews and customer feedback at the heart of their businesses to improve their customer engagement. It gives you the tools to empower your customer-focused team to help deliver better customer service and facilitates a two-way relationship with customers online. You can also respond to reviews and resolve customer issues faster to increase brand value and loyalty.
The integration
Create a Freshdesk ticket each time a new Trustpilot review is posted. Reply directly from Freshdesk and responses will publish on the review in Trustpilot. Use the integration to manage all your reviews from Freshdesk without logging into Trustpilot or changing your existing customer service workflow.
This integration is developed and maintained by Spritle, a third-party web development solution.